Cancellation Policy for Organic Hub

Effective Date: 25 May 2024
Website: https://organichub.company
Email: info@organichub.company

At Organic Hub, we understand that you may need to cancel your order due to changing circumstances. We aim to provide a simple and transparent cancellation process, subject to the terms outlined below.

1. Order Cancellation Eligibility

You may cancel your order under the following conditions:

Cancellation Timeframe

• Orders can be cancelled within 24 hours of placement, provided the order has not been processed or shipped.
• Once the order has been processed, packed, or shipped, it cannot be cancelled.

Organic Hub reserves the right to refuse cancellation requests if the order has already entered the shipping process.

2. How to Cancel an Order

To cancel your order, please follow these steps:

1. Contact our customer support team immediately at info@organichub.company
2. Provide the following details:
• Order number
• Customer name
• Reason for cancellation
3. Our support team will verify your request and inform you of the cancellation status.

Cancellation requests are processed only after verification and approval.

3. Refund for Cancelled Orders

If your cancellation request is approved:

• A full refund will be issued to the original payment method.
• Refund processing may take 5–10 business days, depending on your bank or payment provider.
• You will receive confirmation via email once the refund has been initiated.

Organic Hub is not responsible for delays caused by banks, payment gateways, or financial institutions.

4. Orders That Cannot Be Cancelled

Orders cannot be cancelled if:

• The order has already been shipped
• The order has been processed or packed
• The product is marked as non-cancellable
• The product is perishable or time-sensitive

In such cases, you may refer to our Return and Refund Policy.

5. Cancellation by Organic Hub

Organic Hub reserves the right to cancel any order due to:

• Product unavailability
• Pricing or listing errors
• Payment failure
• Suspected fraudulent activity
• Operational or technical issues

If Organic Hub cancels your order, a full refund will be issued.

6. Contact Information

If you have questions or need assistance with cancellation, please contact:

Organic Hub
Website: https://organichub.company
Email: info@organichub.company