Return and Exchange Policy for Organic Hub

Website: https://organichub.company
Email: info@organichub.company

At Organic Hub, we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a transparent return and exchange policy subject to the terms outlined below.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

Product Condition

• The item must be unused, unopened, and in the same condition as received.
• The item must be in its original packaging.
• All original labels, tags, accessories, and invoice must be included.

Return and Exchange Timeframe

• You must initiate a return or exchange request within 7 days of receiving your order.
• Requests made after this period may not be eligible.

Organic Hub reserves the right to reject returns that do not meet these eligibility requirements.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

1. Contact our customer support team at info@organichub.company
2. Provide the following details:
• Order number
• Product name
• Reason for return or exchange
• Photos of the product (if damaged, defective, or incorrect)
3. Our support team will review your request and provide:
• Approval (if eligible)
• Return instructions
• Return shipping address

Products returned without prior authorization may not be accepted.

3. Refund or Exchange Processing

Once we receive and inspect the returned item:

Refunds

• Approved refunds will be issued to the original payment method.
• Refund processing may take 5–10 business days, depending on your bank or payment provider.

Exchanges

• Exchanges will be processed based on product availability.
• If the requested exchange item is unavailable, a refund or store credit may be issued.

Organic Hub reserves the right to deny refund or exchange requests if eligibility conditions are not met.

4. Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Perishable goods (including food products and organic consumables)
• Used or opened products
• Personalized or customized items
• Items marked as "Final Sale" or "Non-Returnable"
• Products damaged due to misuse or improper handling

5. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect

You must notify us within 48 hours of delivery by contacting info@organichub.company with photos.

Organic Hub will offer one of the following solutions:

• Replacement
• Refund
• Store credit

based on the situation.

6. Return and Exchange Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to:
• Wrong product delivered
• Damaged product received
• Defective product

Shipping charges are non-refundable unless the return is due to our error.

7. Cancellation Policy

Orders can be cancelled:

• Before shipment — Full refund
• After shipment — Cancellation may not be possible

To request cancellation, contact:
info@organichub.company

8. Contact Information

If you have questions regarding returns or exchanges, contact us:

Organic Hub
Website: https://organichub.company
Email: info@organichub.company