Refund and Return Policy for Organic Hub

Website: https://organichub.company
Email: info@organichub.company

At Organic Hub, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a clear and transparent return and refund process, subject to the terms outlined below.

1. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

Product Condition

• The item must be unused, unopened, and in the same condition as received.
• The item must be in its original packaging.
• The item must include all original labels, tags, invoices, and accessories.

Return Timeframe

• You must initiate the return request within 7 days of receiving your order.
• Requests made after this period may not be eligible.

Organic Hub reserves the right to reject returns that do not meet these conditions.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Email our support team at info@organichub.company
2. Include the following details:
• Order number
• Product name
• Reason for return
• Photos (if item is damaged or incorrect)
3. Our team will review your request and provide:
• Return approval (if eligible)
• Return instructions
• Return shipping address

Do not return products without prior approval.

3. Refund Process

Once we receive and inspect the returned product:

• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method.
• Refund processing time may take 5–10 business days, depending on your payment provider.

Organic Hub is not responsible for delays caused by banks or payment gateways.

4. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Perishable goods (such as food products, fruits, vegetables, organic consumables)
• Opened or used products
• Personalized or customized products
• Products marked as "Non-Returnable" or "Final Sale"
• Gift cards or promotional items
• Products damaged due to misuse or improper handling

5. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product
• A defective product
• An incorrect product

You must notify us within 48 hours of delivery by emailing info@organichub.company with photos.

We will offer one of the following:

• Replacement, or
• Full refund, or
• Store credit

as deemed appropriate.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to:
• Wrong product sent by Organic Hub
• Damaged product received
• Defective product

Shipping costs are non-refundable unless the return is due to our error.

7. Cancellation Policy

Orders may be cancelled:

• Before shipment — Full refund
• After shipment — Cancellation may not be possible

To request cancellation, contact:
info@organichub.company

8. Refund Method

Refunds will be issued via:

• Original payment method, or
• Store credit (if applicable)

We do not issue cash refunds.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact:

Organic Hub
Website: https://organichub.company
Email: info@organichub.company